ISS, a workplace experience and facility management company with 350,000+ employees worldwide, has recently opened a new office for ISS Finance Service Centre (FSC) professionals located in the Wave building in Gdańsk. The recently opened office embodies core ISS values, drawing inspiration from its Danish heritage and the maritime ambience of Poland’s coastline. The interior design combines Scandinavian influences, and sustainability principles, and fosters an inclusive work culture centred around the values of a “Company of Belonging”, ensuring an enriching employee experience.
Paweł Rowicki, Head of Shared Services Transformation, ISS says: “Blending its sustainable business philosophy with the Gdańsk corporate landscape, ISS emphasizes the Danish work culture that extends beyond the familiar concept of “hygge”. The company aims to prioritize safe working conditions, advocates gender, racial, and religious diversity, and actively works towards reducing environmental impact through innovative solutions benefiting the natural ecosystem. Our ambition has been to create safe and inclusive high-end workspaces that enhance employee well-being and productivity, simultaneously maintaining strong business growth.”
The ISS Finance Service Centre (FSC) Gdansk is key to increasing the efficiency of financial processes at ISS by standardising ways of working while benefiting from the large and skilful talent pool of Gdansk, an established finance hotspot. Supporting the ISS operation requires the concentrated effort of a dedicated unit, which is why ISS is centralizing its finance operations in Gdansk. The Gdansk centre will initially employ approximately 50 finance specialists, with potential for further growth. This is the Danish giant’s third location in Poland, following its second global headquarters and Polish operations office both located in Warsaw.
ISS’s core business is integrated facilities services, operating in 30+ countries on all continents. Its range of services includes cleaning, technical, food and strategic workplace management. Its more than 40,000 clients include office buildings, shopping centres, factories, airports, hotels, hospitals, and schools.
ISS’ second headquarters, located in its Warsaw Hub, boasts the world’s highest rating and world-first Platinum certification for its accessibility and comfort solutions according to accessibility watchdog Mobility Mojo. The adoption of such solutions is directly linked to ISS’ employee promise of being a company of belonging, with corresponding solutions to be introduced to the Gdansk office.
ISS prioritizes an inclusive office environment, emphasizing a sense of belonging for all. The commitment goes beyond mere adaptation, focusing on natural measures that enhance accessibility by highlighting individuals’ abilities. Additionally, the Skanska-developed Wave building, holding the ‘Building without Barriers’ certificate, ensures full accessibility for individuals with disabilities, senior citizens, and families with children, making ISS’ new location inclusive in common areas and office spaces alike.
The new ISS FSC office planning, fit-out and execution in Gdańsk was fully carried out by the ISS Poland team. The project was carried out in the “Design&Build” model – from concept to execution of fit-out and supervision of the entire process.
Norbert Ślusarczyk, Director of Engineering and Capital Projects, ISS Poland, says: “When conceptualizing the design for the ISS office in Gdańsk, we considered pivotal factors that every employer currently struggles with The shift in generations, the battle for talent, ESG, and the adoption of hybrid work models. We aimed to provide placemaking solutions that contribute to better business performance and make life easier, more productive, and simply more enjoyable”.
Jan Pawlik, Workplace Management Director, ISS Poland adds: “The office was designed based on the employee experience path and services designed for them. Consequently, we have contemporary interiors infused with a coastal ambience, drawing inspiration from both Scandinavian heritage and Kashubian elements relevant to the office’s locale. The colour palette evokes the sunlit sandy beaches of the Baltic Sea”.
ISS remains committed to creating a dynamic and sustainable work environment, setting a benchmark for inclusive office design that promotes employee well-being, environmental stewardship, and social responsibility.