Nearly half of the business services centres in Poland provide cybersecurity services, indicating that the knowledge developed within this sector significantly contributes to the digital security of the economy. Poland is now among the European leaders in cybersecurity. At the same time, it faces increasingly complex threats, ranging from state-sponsored attacks to automated phishing campaigns and Ransomware-as-a-Service.
According to data from NASK, over 130,000 cyber incidents were recorded in Poland in 2024, with more than 113,000 classified as serious. As cyberspace becomes a new battlefield, a country’s digital resilience is crucial to its security. In this context, the business services sector, leveraging its scale, expertise, and experience, serves as a vital ally to public administration in constructing a national cyber defence.
“In an era marked by escalating cyber incidents, business services centres in Poland are playing a pivotal role in bolstering the resilience of both private and public organisations,” says Janusz Dziurzyński, president of the ABSL. “This sector co-creates and implements solutions, ranging from zero-trust architectures and real-time threat monitoring to employing AI and post-quantum cryptography. This aims to make organisations resistant to potential security breaches using quantum computers. For cybersecurity investments to be effective, business leaders must understand the specific threats facing their organisations, while experts must strike a careful balance between robust data protection and seamless business operations.”
Trust based on security
The escalating importance of cybersecurity parallels the increasing complexity of technological environments. ABSL data shows that nearly 75 percent of centres in Poland have adopted intelligent process automation (IPA), while close to 70 percent intend to scale AI solutions within their business units. In this backdrop, data security is establishing itself as the cornerstone of trust and operational efficiency.
Looking ahead, the sector anticipates new challenges, including the implementation of post-quantum cryptography, identity management in multi-cloud environments, and ensuring compliance with EU regulations on AI. Business services centres in Poland are proactively preparing for these shifts by investing in skills, partnerships, and technologies. This approach will empower them to both counter threats and actively shape Europe’s digital security standards. As highlighted in the ABSL Business Services Sector in Poland 2025 report, business services centres are increasingly positioned as data guardians – not only for their organisations but also for entire value chains.
“In 2025, we are witnessing a surge in interest in edge computing solutions,” notes Janusz Dziurzyńsk. “These solutions facilitate data processing closer to its source, significantly boosting response speed and operational security. Coupled with the growing importance of post-quantum cryptography and zero-trust architectures, the sector is emerging as one of the most technologically advanced fields of the Polish economy.”
The sector (cyber) defending the country.
Innovations developed in business services centres are proving transferable, with cybersecurity, data management, and process automation solutions finding applications across various industries, including the public sector. Professionals trained in the business services sector are enhancing their skills in the broader labour market, thereby strengthening the digital resilience of the entire economy and elevating operational standards across numerous facets of social and economic life.
Given the rising demand for cybersecurity specialists, collaboration between the public and private sectors to develop staff training has become essential. ABSL, together with its member companies, is working with universities to create a steady pipeline of experts for the labour market. Recent collaborations have led to the introduction of specialised courses at the University of Economics in Kraków, the University of Łódź, and the Gdańsk University of Technology.
Simultaneously, companies in the business services sector are investing in upskilling and reskilling initiatives. In 2024, eight out of ten firms increased their training expenditures, allowing them to enhance technical skills, build risk awareness and digital responsibility among employees at all levels. The ongoing development of synergies between education and practical application forms the backbone of the country’s long-term digital resilience.
“Digital security has evolved into a fundamental issue,” asserts Mariusz Mulas, Global Head of Software Engineering at Roche. “It is no longer a concern relegated to a select group of experts but a shared responsibility encompassing both public and private sectors. Cybersecurity is a vital pillar of specialisation within the Polish business services sector and is becoming a distinguishing trademark for us. Companies are actively sharing their experiences at conferences and in reports. As a result, the infrastructure and expertise built up in the sector enable both other branches of the economy and state institutions to respond more effectively to growing and changing cyber threats.”
