According to the latest ABSL report, the business services sector in Poland has entered a phase of full maturity, strengthening its position as one of the pillars of the national economy. The key trend is the drive toward increased responsibility for global business processes. The sector’s share of Poland’s GDP has risen to 6.1%, and the value of exports in 2025 reached a record USD 48.4 billion.
Poland is consistently strengthening its position as one of Europe’s most important business services hubs. At the end of Q1 2026, 2,179 service centres belonging to 1,303 companies operated in the country. The sector is achieving a goal it has pursued for years – a deep qualitative transformation from a service-provider model to the role of owner and integrator of global business processes.
The sector that sets the direction of change
This year’s report indicates that business services, being on the front line of the AI revolution, are testing and implementing solutions that will soon become the standard across the entire economy. Thanks to a high level of innovation, specialists in business service centres are developing operating models that increase competitiveness in times of geopolitical uncertainty and the generative AI revolution, which will serve as an example for other sectors.
“Specialisation of the Polish business services sector has reached a phase where we are becoming architects of global business value. We are taking full ownership of processes, changing our role in global supply chains,” notes Janusz Dziurzyński, President of ABSL Poland. “Business services are the first to undergo changes that other branches of the Polish economy will see soon. This is where AI-based productivity standards, talent trends, and new labour market requirements are created, which will define the competitiveness of all Polish businesses. Today, we primarily scale value and operational intelligence that build entire value chains.”
Record growth in exports and productivity
The growing importance of the sector is visible in macroeconomic data. The sector’s share of Poland’s GDP has increased to a record level of 6.1%. The estimated value of service exports in 2025 was USD 48.4 billion, a significant increase from USD 42.3 billion in the previous year. Employment is stabilising at half a million jobs, representing 7.8% of total employment in the Polish enterprise sector.
“Data indicate the transition of business services in Poland to a model based on efficiency. Average exports per employee increased year-on-year by over USD 10,000 to USD 96,700, which is clear evidence of the increasing complexity and value of services performed in Poland,” emphasises Mariusz Mulas, Vice President, Business Intelligence, ABSL Poland. “Already 63% of processes in the centres are mid-office functions, and knowledge-intensive work accounts for nearly 60% of operations. The development of AI allows us to move up the value chain while stabilising employment levels.”
Technological transformation is the sector’s driving force
Widespread adoption of generative artificial intelligence, declared by nearly 85% of centre leaders, indicates a profound change in existing operating models. The sector is systematically moving away from traditional work structures toward the GenBS (Generative Business Services) model. In this new approach, AI evolves from a supporting tool to a co-creator and executor of processes, over which specialists perform control and management functions.
ABSL forecasts indicate that by 2030, as many as 70% of centres in Poland will move beyond traditional operating patterns, basing their efficiency on integrated data analytics and autonomous intelligence systems working in synergy with specialists. This process allows for a redefinition of work from professional roles toward skills-based hiring, and for employees, it means the opportunity to transition to more specialised tasks.
Poland’s human capital advantage and the evolution of competencies
Only 0.5% of sector leaders consider talent shortages to be a serious challenge. Business services in Poland have evolved toward a model based on advanced and unique competencies. The sector is growing thanks to an experienced workforce, with more than half over 35 years old, and the share of junior roles is decreasing in favour of specialists and experts. Polish talents demonstrate above-average readiness to work with AI, which is becoming a key asset for attracting high-value-added tasks. The country’s strategic advantage is built on deep industry knowledge and the ability to manage complex, integrated processes.
Training is becoming a strategic priority. 33% of sector leaders predict that by 2030, half of their employees will need to redefine their professional roles or acquire new skills in analytics, automation, and AI. Combining companies’ training initiatives with strengthening cooperation between business and academia is becoming one of the key factors determining Poland’s competitiveness.
Wroclaw and Lower Silesia – European centre of excellence
Wroclaw remains one of the three most important business services hubs in Poland, employing approximately 71,000 specialists in 259 centres. The city is strengthening its position as “Poland’s Silicon Valley,” attracting the highest-value-added projects.
“Wroclaw has been attracting investors for years, but just as important is that companies already operating here want to continue developing their teams and reinvest. This is thanks to the people, well-educated specialists, our universities, and the city’s openness to new technologies. Today, Wroclaw is one of the European centres for modern services, IT, and projects related to artificial intelligence. We still attract classic industries and businesses that choose our city thanks to the positive experiences of entities already operating here. I hope that the participants of ABSL Summit will also have such a positive perception of our city,” says Jacek Sutryk, Mayor of Wroclaw.
The dynamic development of the region’s capital is reflected in the position of the entire Voivodeship, which is becoming a European centre of excellence.
“Lower Silesia is one of the fastest-growing regions in Poland because we can effectively combine the potential of business, academia, and local government,” says Paweł Gancarz, Marshal of the Lower Silesian Voivodeship. “We create good conditions for investment, support the development of modern industries, and consistently build an economy based on knowledge and innovation. At the same time, we ensure that Lower Silesia is simply a good place to live and work. It is precisely the people, their competencies, and entrepreneurship that are our region’s greatest capital today.”
Wroclaw and the Lower Silesian Voivodeship are the co-hosts of ABSL Summit 2026: Know the unknown.
